it is one of the most frequently asked questions. IPTV, also known as Internet Protocol Television, is where the Internet is used as the medium to broadcast television channels onto the television in the home. In other words, you are using your internet connection to watch the TV channels, movies and TV shows without an antenna or dish.

We strive to offer you a high level of service at very affordable prices. So please consider this first of all.
If a channel goes down, we’ll do our best to get it back up and running.
Please review the following guidelines before reporting a channel:

– Stop and give him a few minutes. We restart and swap channels if necessary. The channel may come back again.
– Does this happen on all channels? If so, you need to check your side.
– Restart your devices and wait 30 seconds before turning them back on (STBs, Android boxes, routers, cable modems).
– Make sure that you connect to the devices via a LAN (Ethernet) cable and not via Wifi.

If the service seems to have paused while watching a channel, just select another channel, open it, and then return to the original channel to see if it was playing.

Sometimes there may be buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of a slow internet connection. This could be due to slow internet speeds or other users using the bandwidth in your home. Do you have a lot of users in your house? Disconnect them all and try again.
The second reason is that you are using Wi-Fi, which is not suitable for watching TV, as you need a direct (LAN) connection to the internet network in order to enjoy smooth TV viewing without any interruptions.

Resolution:
Establish a direct connection to your router using a LAN (Ethernet) cable or a powerline adapter.
If this is not possible, try moving the box closer to the router.
Change your WI-FI channel. This will avoid interference with nearby devices.
If buffering occurs, press “Pause” for 10-15 seconds and then continue, which in most cases eliminates the need for buffering.

Due to a problem with the decoder setting, some channels only have sound without picture / video, please proceed as follows:

1. Go to Settings in your device / app / program.
3. Select Native for the decoder.
4. Restart the device.

– Did you give us the correct MAC address?
– Is your internet speed at the recommended minimum – 8 Mbps for HD channels – or higher?
– Is your device wired (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use ethernet if you can.
– Are the specifications of your device powerful enough to handle HD live streaming with ease?
– If you are using an STB emulator, did you follow the steps in our guide on how to set up the Android STB emulator?
– If you are using an STB emulator, have you tried clearing your application’s cache and restarting your device?
– If you are using a MAG box, have you tried restarting your device?
– If you are using an Android device / MAG box, have you tried to log out and reset your device to factory settings?
– Have you checked the server portals that we sent you in the activation email again?

If the link doesn’t work, always check the link on the PC with the VLC software. If it works, it means something is wrong on your part. When entering your M3U link, make sure that you are not entering a space and that you are not using your M3U link on other devices.
Contact us if the link doesn’t work after troubleshooting your PC.

In the email, please include your order number, device type, the app you are using and a brief description of the problem so that we can properly assist you

[email protected]